26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16522 Someone from VIC thinks vodafone is Terrible at 1 Apr 2011 07:51:04 AM
I'm a prepay customer however I recharge on both my iphone & have broadband service for my IPad and Imac. Coverage is incredibly poor at the best of times. I called Vodafone Customer Service when I could not log into internet only to be told after been on hold 30 minutes they had extended the expiry date of my broadband service. I asked when the problem would be resolved only to be told there is no ETA. I asked instead of an extension to provide a service I have paid for. Not impressed. Whether Im prepay or contract, Im paying for a service that is simply not working. Why should I have to swap to another provider simply to get coverage. I have been with vodafone for over 5 years and the past year coverage, service, delayed SMS have been consistent.