26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16529 Someone from VIC thinks vodafone is Same as Three at 1 Apr 2011 08:27:36 AM
Why dont you guys have the similar website for three customers as well.i am pritty sure many of the three customer in the same boat as the voda customers with poor coverage,terrible customer service.I have poor coverage with three and they do charge extra for roaming data which is the case most of the time and i can not dare to call them because i prefere happy to pay then ring them and hold for bloody 2 hours to get no where.
1 Apr 2011 08:38:17 AM: You are welcome to post about Three on this website as they have merged with Vodafone. I happened to be with Vodafone when I created the website and vodafail was such a good name.

Vodafail.com Moderation Team
1 Apr 2011 09:07:16 AM: I agree, I am also a Three (very frustrated) customer and have experienced delayed missed-call notifications, some 48 hours later, which has been reported to the Three Customer (don't) Care support team. Have provided them of 5 examples - they require more!!! In addition, my reception fluctuates from 0 to 5 bars, calls drop off, can't receive calls (hence the delayed missed-call notifications) and Three DOES ABSOLUTELY NOTHING other than call requesting MORE information, which is a delaying tactic in my view!!
1 Apr 2011 09:10:11 AM: Since Three has merged with Voda, their service and support has deteriorated.