Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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16535 Someone from WA thinks vodafone is Very at 1 Apr 2011 09:00:43 AM
A year ago I set up a new business and choose vodafone.....bad choice as my telephone supplier. My first bill was overcharged by $800. I refused to pay until vodafone justified the invoice as I felt I had been mislead. It took several weeks to get into touch with someone from vodafone who actually cared, I was told a manager would ring me back to clarify and resolve the issue. Whilst waiting for a phonecall back (which never happened, because to call someone back is impossible these days) my wife and I had our first born and what a happy night it was. The next morning as proud father would want to do is call his family.....guess what my business mobile phone had been suspended and I could not receive or make any outgoing calls. What a joke. After 3 hours on the phone to vodafone the morning after my first was born they finally unsuspended my mobile. So instead of racing back to the hospital to see my new born and wife I was on the phone to Vodafone for 3 hours. What a memourable day..... Thanks Vodafone it will never be forgotten! I have emails that I sent to vodafone venting my frustration and will be happy to pass them along to anyone who gives a ..ck at vodafone.