26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16559 Someone from VIC thinks vodafone is Not Good at 1 Apr 2011 11:00:13 AM
Living in outer eastern suburbs of Melbourne. Have been with 3 for a few years and reception in my area was never great but there was always one or two bars and it would switch to other providers when necessary. Since Vodafone took over, the reception has been much worse and the phone is constantly switching to No Service. I need to turn the phone off and back on to pick up a signal and it no longer switches to another provider when reception is poor or unavailable.
1 Apr 2011 11:24:53 AM: Samething here. My wife had a phone with 3 and even though the reception was bad, it was still ok. Now with VodaFail, shit just hits the fan...
1 Apr 2011 03:21:15 PM: I am also in the outer eastern suburbs of Melbourne and am experiencing exactly the same problems as you. Since the frigging merger with Voda, my reception is worse, from 3 bars to 0 with a total drop out (without moving the mobile). Also have to turn the mobile off then on to pick up a signal, which it does, then drops off again. And consequently also receive delayed missed-call messages 24 hours later, as others have reported. Whats with this crap service!!!!
11 Apr 2011 04:14:50 PM: I get this exact problem, but I live one block from the Victoria Market (Howard Street)! This never happened when it was just 3 backed up by roaming on Telstra. Fail! If I didn't have the Pennytel app on my iPhone working, then most of the time I would struggle to send a text message while at home.