26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1657 Someone from NSW thinks vodafone is very at 27 Dec 2010 08:05:58 AM
Vodafone don't care I'm stiched up in contract and get billed for calls not made and services not used but vodafone can't be contacted and the Bathurst office says little and helps even less, Bathurst office told me that the new phones would work at my home but it does not unless I get lucky afer climbing a tree, all very curious that in 2010 that 20 kms from Bathurst Vodafone can't give me a service that works although they said they could not.

I cancelled one billed by month service after being wrongly billed had to pay changed to prepaid and get same poor coverage.

I'm fed up having to climb trees to make calls in the rain or drive 1.5 km to make a call that mostly drops out visitors come and they phone out from my home on other services, the Bathurst Telstra shop told me that the vodafone I have all 3 of them are not suitable for the local coverage that they are city phones.

so to move to another serive I need another phone why how can the government allow the poor service.

on another note: curious the government is now more worried about broadband but were the ones who did away with the CDMA service that worked here at my home/ the service now for me is virtually none and Vodafone does not care nor does the Government.