26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16580 Someone from NSW thinks vodafone is a massive fail at 1 Apr 2011 01:05:29 PM
I have to count myself lucky here are Vodafone agreed to release myself and my partner from our contracts with no penalty and it only took me a month of calling them! Argh... We had to move back to Telstra and pay extra to get new phones but at least we now have excellent coverage, 3G and our txts don't go missing.
Three months into our brand new iPhone contracts (about October last year) we suddenly dropped from adequate to almost non existent. It took 3 weeks of calling them every couple of days and spending ridiculous amounts of time on hold and being transferred all over the place. They finally conceded that they were at fault. The reason I was given was that they were upgrading their services and that meant some low priority areas lost some signal!!!
I wont ever use Vodafone again.