26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1663 Someone from NSW thinks vodafone is Getting worse at 27 Dec 2010 08:08:04 AM
I have been with Vodafone since 1996 and up until the last say 3 years have been very happy with them. But in the last three years, they have moved their call centre & rather than getting people in North Ryde or down in Tassie - I now have to wait hours on the phone to finally get someone I can barely understand let alone hear, in a forgein country who then sticks to the script and fails to provide any real useful information or assistance. I remember when their data team actually knew what was going on and were very helpful. In recent months - possibly since the merger with 3, I have found call / signal quality to be getting worse. Christmas day I was trying to have a conversation with my sister & the call dropped out at least 3 times. I have not complained to vodafone as I can not be bothered wasting my time on hold to them. I may go straight to the TCO.