26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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16662 Someone from NSW thinks their gain is brilliant at 4 Apr 2011 06:52:23 PM
First step - I took my phone to a vodafone shop - they replaced the SIM and waived a month's worth of call connect drop outs (about $50)- still had the usual problems that everyone has, consultant offered 3 months credit and reduced my monthly's from $49 to $45 per month till the end of the contract. After a month, the coverage was still flakey so they offered to put me back on "3" and give me 6 months credit. I refused the offer because i need a reliable phone connection so i said i wanted to cancel. The woman said "ma'am, if you cancel your contract and die on the side of the road you will have no phone anyway" (after i used the example for how useless their services were) - then she wanted to charge me $650 to cancel the contract and $205 for the phone and to return it. i submitted a complaint to the Ombo's refusing to pay these amounts and my contract will be cancelled with no fees due( the Vodafone woman was very pleasant) - and i have to return my phone after it gets fixed from Vodafone (it apparently zapped out after earth hour). It has taken 2 months but go figure. Have a log with times, date, location and errors so you know exactly what you're talking about. All the best to those pursuing their cases - be strong and determined.