26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1668 Someone from NSW thinks vodafone is Mother and child Lost in Shopping Centre at 27 Dec 2010 08:12:22 AM
My Son and my wife couldn't find each other for 1 hour in Westfield Burwood. My Wife was doing here business, while my son was trying to contact her continously but was unable to get a line out. He used another kind shoppers phone which was on telstra but the call went to my wifes voicemail. After sometime my son thought while in the shopping centre to go to a Vodafone store, they knew about the problem and set his phone to 2G. This did not fix the problem because my wifes phone was on 3G. My son went to the centre management and management paged my wife. I understand that this was not an emergency, but what if it was???? Vodafone is not providing duty of care to its customers. We now also know that this problem was ongoing for sometime said a Vodafone employee. Thanks Vodafone for the late update!!!!!