26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16684 Someone from VIC thinks vodafone is Poor Indian Customer Service at 5 Apr 2011 08:32:44 PM
I am with 3 and thier indian call centre gives me the sh@@@ no one speaks english and their accents are dull and poor and everytime I go to the 3 store I have to explain my problems they then try to refer to me to their indian call centre. However I ask the staff you speak to them and they refuuse to do so
5 Apr 2011 11:34:59 PM: We have 4 Vodafone accounts for several years now. Our problems started August last year. Problems like no service signal and call drop-outs. It took as much as an hour's wait to reach customer call center in India. Once connected, we cannot recall when we had problem communicating with customer relation people. They speak excellent English. Talk to them nicely, appreciate their help, and they try their best to help. We would have canceled our contracts with Vodafail and moved to some other provider if it was not for helpful attitude of call center employees. You just have to be as pleasant and respectful as you will when calling local call center based here in Australia. Talk to them like sh@@@ and they will give it back to you in kind.

I was having problem unlocking phone. Call center promised to call me back in 3 days. I received unlock instruction in less than 48 hours.


6 Apr 2011 08:14:04 AM: They speak very good English. Better than most Australians. Maybe you need racial tolerance lessons.
6 Apr 2011 11:18:59 AM: nothing to do with being racist - simply after some English speaking service!
6 Apr 2011 10:19:55 PM: Accent and language are 2 entirely different things. You won't find 1 employee who can't speak sufficient English.