Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16721 Someone from NSW thinks vodafone is The biggest FAIL at 8 Apr 2011 11:05:25 AM
want to know why everything is so hard with vodafone?
You have said that I'am able to unlock my handset in order to be with another service provider because you have openly admitted your service "is lacking." You have also mentioned that you have had a large number of people with this same issue, the issues include:
-The phone not connecting to the network to use internet or even to call.
-Taking 3 or 4 times to actually get through to a number, at the best of times
-Missing texts and calls nearly 80% of the time.
These misadventures eventuate with the extremely painful experience of missing calls from work, The fact that i'm risking my job for this incompetent, company who continues to advertise it's great packages and deals, what you should be doing is hiding in shame that you have ripped off your customers who have been loyal to you since they first owned a phone, and chose you as their service provider.
The best you can suggest is unlocking the handset and letting your customers use another service provider that could potentially take that customer away from you, I don't even think YOU understand the amount of 'multicultural' spoken languages in your call centres so how the hell are we supposed to? The inconvenience of having to swap company's when you have only been with vodafone your whole life:
-Not having the same number
-Spending more money on sim
-Spending more money on expensive call and -messaging rates on a prepaid service.
-The inconvenience of having to constantly top up with credit, due to these expensive call and messaging rates.
Just to name a few.
Just letting you know I have never complained about anything before in my life, and am usually quite patient with people, but the fact that now the discussions between my friends and I isn't about boys and partying rather we chat about how we couldn't party or talk to boys because vodafone screwed us over. I find this sad. Don't you think.
Take a bow VODAFONE, Well done!
You can count on me for expressing my love for you, to ALL my friends!
Thanks again for all your hard work. NOT.
P.s You can trust that i will be posting this on Facebook!
xx
You have said that I'am able to unlock my handset in order to be with another service provider because you have openly admitted your service "is lacking." You have also mentioned that you have had a large number of people with this same issue, the issues include:
-The phone not connecting to the network to use internet or even to call.
-Taking 3 or 4 times to actually get through to a number, at the best of times
-Missing texts and calls nearly 80% of the time.
These misadventures eventuate with the extremely painful experience of missing calls from work, The fact that i'm risking my job for this incompetent, company who continues to advertise it's great packages and deals, what you should be doing is hiding in shame that you have ripped off your customers who have been loyal to you since they first owned a phone, and chose you as their service provider.
The best you can suggest is unlocking the handset and letting your customers use another service provider that could potentially take that customer away from you, I don't even think YOU understand the amount of 'multicultural' spoken languages in your call centres so how the hell are we supposed to? The inconvenience of having to swap company's when you have only been with vodafone your whole life:
-Not having the same number
-Spending more money on sim
-Spending more money on expensive call and -messaging rates on a prepaid service.
-The inconvenience of having to constantly top up with credit, due to these expensive call and messaging rates.
Just to name a few.
Just letting you know I have never complained about anything before in my life, and am usually quite patient with people, but the fact that now the discussions between my friends and I isn't about boys and partying rather we chat about how we couldn't party or talk to boys because vodafone screwed us over. I find this sad. Don't you think.
Take a bow VODAFONE, Well done!
You can count on me for expressing my love for you, to ALL my friends!
Thanks again for all your hard work. NOT.
P.s You can trust that i will be posting this on Facebook!
xx