26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16746 Someone from NSW thinks vodafone is TOTAL FAIL at 11 Apr 2011 05:10:50 AM
I just remembered that recently I called vodafail customer service and was on hold for 57 minutes. I nearly screamed. I hung up, after losing an hor of my precious life, and called the telecomunications Industry Ombudsman instead. they are currently dealingwith a voda fail caseon my behalf, where i tried ti pay my bill on the phone and the 'person' at the other end couldn't get either of my credit cards to work.

Then when I got my bank statement, they had charged me TWICE for the same amount. 3 months later I am still waiting to be reimbursed for this 'double' charge.

Last week the TIO asked me what resolution would satisfy me with my case and I said I just want my money back. Then I added, "Actually, I also want to be awarded $100 million in punitive damages so that vodafail don't give me such grief ever again." The TIO guy just laughed. But I was serious!!!