26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16747 Someone from NSW thinks vodafone is massive fail at 11 Apr 2011 11:18:28 AM
12 Apr 2011 12:28:51 AM: If you aren't getting anywhere with Vodafone (likely) then you might want to contact the Telecom ombudsman. They can get Vodafone to solve your problem or recover incorrect charges. No point paying for a service you aren't receiving.

Vodafail.com Moderation Team
13 Apr 2011 12:04:53 AM: So they offered basic troubleshooting and further troubleshooting if all else fails. This is a resolution. What more do you want? Vodafone can't account for your level of intelligence and therefore would have to cater for a majority of people who have a very basic understanding of troubleshooting technology.
18 Apr 2011 12:06:09 AM: Have you actually done any of that troubleshooting? Did you write back and tell them so?