Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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16809 Someone from VIC thinks vodafone is Staff at 15 Apr 2011 09:57:47 PM
I am a long time Vodafone staff member working on the front line in one of the busiest stores in Australia. I do my job very very well and any customer who is lucky enough to see me always has their problems resolved. However being such a busy store it usually takes 20 minutes to get to me and we always have massive lines. I found out yesterday that Vodafone has decided in all its wisdom to cut our labour budget from 4500 hours to 1800 hour per month meaning that we will be running on a skeleton staff and the majority of our casual employees will not have a job. They are doing this to cut costs and screw their customers, and it disgusts me more than anyone because it is a company I have defended vigorously in the past. This is the biggest of Vodafails, blatant stupidity!!!