26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
16821 Someone from WA thinks vodafone is No Better at 17 Apr 2011 01:15:15 PM
Have paid my bill via the internet, credit card has been charged but no receipt number has been forthcoming. Spoke to Lara who told me to call back tomorrow. Managed to get through to the call centre who put me on hold before informing me that they were unable to tell me if the bill had been paid and advised me to wait for 24 hours. Have now reached the point of no return.

Question - How do I get out of my mobile contract, billing problems and poor reception are a nightmare.
17 Apr 2011 05:41:43 PM: lodge a complain here: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

and English speaking person will contact you, and you can get out without any fees, plus get a partial/full refund on serivces rendered since September 2010 when problems began - be persistant and insist on a refund on what you paid and keep reassuring them that your service (that you paid for) was non-existant!
18 Apr 2011 01:46:35 AM: Thanks for the advice, I'll do this in the morning and let you know how I get on.