26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16869 Someone from NSW thinks vodafone is Beyond FAIL on every level at 20 Apr 2011 08:30:43 PM
After the usual shit service from Vodafone and mahy attempts to contact them wiht no luck, I sent an email to customer service requesting my phone was cut off given the consistent call drop-outs, lack of service etc etc. The usual right. My intent was end of contract given I had 2 months left.

They cut my phone off straight away. No warning, my phone just went dead on the first day I started my new job. This is also my business phone number for the business I run on the side, and the number I have had for many many years. They cut it off so it was not portable to another carrier.

Naturally I was furios and they confirmed given the situaion there would be no further charges on the account. I come home today to a debtor's notice for 2 months outstanding payments. For a phone they have cut off.

I have lost business, had friends and family emailing me concerned I was not contactable and they want to charge me? After emailing to say there would be no more charge. I am FUMING.

20 Apr 2011 10:16:16 PM: Could not agree more with you buddy, they have given me way more grey hairs than I deserved as an unsuspecting customer. There are ways to make them pay. Firstly, cancel your contract, and involve the TIO so they get fined. Secondly, help me make them lose business. Want a Vodafone Sucks sticker? I am mad enough to bankroll a bunch of them so that the message gets out. Need advice on breaking your contract? email me at vodafone.bad@gmail.com Don't get mad, get even!