26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16876 Someone from VIC thinks vodafone is sad but true at 21 Apr 2011 12:59:07 AM
This coming from an employee for over 6 years and in that whole time defended the brand...Since the merger of 3 and Vodafone the care and respect for its own employees has become no existant. This has reduced the level of help that staff are wanting to give as they get zero support from the company as a whole. VHA is stuck in its own little world....i am starting to see long serving and extremely experienced staff look for outs as its nothing but hell to work in a store anymore. Everyday without fail we get abused, sworn at, even in some cases physically threatened....all for what....a mobile phone!!....We at the stores are just people like everyone else on this webpage that are just trying to make ends meet.... I have loved working for vodafone unfortunately this job has become a nightmare
21 Apr 2011 09:51:30 AM: I'm sorry to hear that you are copping a lot of abuse from disgruntled customers. Most of them are understandably at their wits end with the service they are receiving and have no where to go but the stores. It's really up to Vodafone themselves to provide the support and service staff need to do their job effectively. I hope vodafone improves their service and that your job gets a bit easier.

Vodafail.com Moderation Team
22 Apr 2011 12:16:03 PM: The best place to go when you have problems with your supplier is the Telephone Industry Ombudsman (TIO) in your state (look them up in the phone book)...

There you can lodge a complaint and they will give you a complaint reference number and a phone number to a dedicated customer service center for your provided (no, not in India).

Lodging a complaint leads to two outcomes:
1. your provided is charged a TIO fee for each complaint
2. you problem is much more likely to be resolved quickly..

In my case, 1 & 1/2 hours at the store where helpful staff and myself battled the issue with customer service, compared to 10 minutes outlining my problem to TIO and a further 10 minutes with the TIO supplied dedicated number to get a final resolution to my problem...

Thanks to the staff at the local store tried all they could to assist and finally gave me the number to the TIO.. I was not so self involved to be unable to feel the staffs frustration at head office...