26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
16878 Someone from NSW thinks vodafone is Failed at 21 Apr 2011 09:31:31 AM
Have been on my contract since new years day and from day one i have had dropped out calls , 3g service so bad i cant even look at youtube or Fb status updates , Just unsure where to go from here .
Voda fail gave me 3 months on a $20 discount but if anything the service has gotten worse
21 Apr 2011 10:00:22 AM: Cancel your contract. TIO are aware of the problems with VF and you only have to follow a roughly four (4) week process. Write to VF with your complaint, request for cancellation and any financial compensation you deem 'fair' (be reasonable). Expect to get a negative reply.
Then, simply call TIO with your issues and they do the rest. Within days, VF will call and possibly offer you a deal less than what you want and expect; it is up to you what you accept. If not satisfied, refuse the deal, contact the TIO again and then VF are given another three (3) weeks to contact you again.
You will get your contract cancelled if you follow TIO's advice