26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16879 Someone from QLD thinks their gain is Contract cancelled, fees reimbursed at 21 Apr 2011 09:51:44 AM
After failed first mediation with Vodafone after initial contacting on TIO, I got another called from Vodafone yesterday. Apparently, there is a VF-TIO Liaison dept and this guy could not be more helpful.
He cancelled my contract and proposed to refund four (4) months worth of billing into my account. Not only that, but also I get to keep the Hub the first VF represented said I must return for the agreement to stand.
It does make me wonder why my legal requests could not be honoured in the first place and it is frustrating the ACCC is not more proactive in enforcing the laws relating to products/services being sold not being of merchantable quality, services being sold under false pretences.