26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16892 Someone from WA thinks vodafone is Terrible coverage at 21 Apr 2011 08:57:38 PM
I have been a vodaphone customer since 1993. I have showen loyalty to a company who has, up until recently given me good service. No longer, my coverage drops out an average of 10 times a day no matter wher I am in Perth, ability to send and recieve SMS is sporadic and voicmail often is unavailable. I struggle to rationalise why I am still with Vodaphone.
Loyalty is important to me so i have stuck with the company for this year, but what I find very difficult to understand is why i have not been gioven an honest explanation as to why I am experiencing such a sub standard service. I have no idea how long these network problems are going to continue.Do they contact me, give me anything that can help me rationalise why I am still a customer? No