26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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16899 Someone from VIC thinks vodafone is PATHETIC at 22 Apr 2011 11:02:40 AM
I have been dramtically overcharged on my bill (overcharged in excess of $100 in all cases), 3 times over a 7 month period. Every time the bill arrives I have to review it, and then spend at least an hour trying to get through to customer service (while continually hearing some cheery recorded voice tell me they will be with me really soon!) and convince someone in India that there actually is an issue with my bill. Three times Vodafone have been unable to explain the billing issue, and after many hours of my time spent to convince them, credits have been applied each time. The most recent time this occured, it has taken me 2 weeks to get Vodafone to understand the issue and admit the bill is not correct. I have now received my latest bill, and discovered they are charging me a $10 charge for late payment on my last bill, all which was due to me trying to chase them and get someone to understand and then correct their issue in the first place.
Vodafone's service is an absolute disgrace. You have to ask what the management team is actually doing in the organisation to allow it to get this bad! The incompetence is staggering!
I've wasted enough of my time dealing with this incompetence, and now moving my mobile and my wife's mobile over to Optus! Well done Vodafone - another good customer you have thrown away!
25 Apr 2011 09:30:23 PM: Hate to tell you,but optus has just as bad shit reception, they have heaps of issues lately, i know heaps of people wanting out of optus, for bit extra $$$ go with telstra......
25 Apr 2011 09:37:03 PM: It would have been an automated charge, so it's not really anybodies fault and they could credit it straight away. But I agree with the above poster. Optus have massive issues with both service and support. Telstra is expensive but the way to go.
30 Apr 2011 10:12:11 PM: If you went in to a store and had them walk you through your bill then they would most likely be able to explain why you were being overcharged, or rather, why you were being correctly charged. If it was incorrect, they would be able to call and have it correct. If you didn't pay your bill on time they have every right to charge you a late payment and, as the above user stated, any incorrect charges can simply be credited back to you.
2 May 2011 01:53:46 PM: Your joking right. Another Vodafail person trying to make things sound all nice and rosey. You are a tool. Have you ever tried walking into a Vodafone store? If your not there to get a new contract or to purchase an accessory, then they dont want to know and tell you to call 1555 to get it sort.
30 Aug 2011 06:24:57 AM: That is absolutely correct. The stores will not assist you unless you're getting a new phone & new contract or purchasing accessories. They tell you to call 1555 to get it sorted. Absoluletly pathethic.