26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1696 Someone from NSW thinks vodafone is total at 27 Dec 2010 08:29:16 AM
Sent to SMH - There is another area of Vodaphone's activity that needs looking at and that is the use of its name overseas. So far as we could ascertain from questions asked in Malta the company effectively franchises its name to independent overseas companies without any supervision.

Trusting the name "Vodaphone", we entered into phone plans in Sicily with Vodaphone Italia. The service varied from appalling to non existent - Credits just disappeared and no-one including the local "Tobacchis" could sort anything out. One "Tobacchi" spent nearly an hour on the phone to them, so it wasn't just a "language difficulty"

Appealing to the English speaking Vodaphone Agencies outside of Italia was useless. They had no proper technical or managerial relationship that could help. We were left with the impression that overseas persons using Vodaphone's Italian network were at the mercy of very questionable business practices.

This abuse of a company's own name via unsupervised trade name franchising is surely "unfair trading". We specifically emailed Vodaphone in Australia (using Wifi in MacDonalds) and asked if at the very least they would communicate fully with their colleagues in Italy - to no apparent avail. Indeed when it seemed too complicated it appears they just dropped us.

As to what the franchise status of the Australian company using the name is - I didn't ask. All we ever wanted was reliable iphone and ipad services. We got practically nothing, however much we "recharged" our accounts in Sicily

I would never use a company with Vodaphone's trade mark name again - not Italy - not Australia -anywhere!
27 Dec 2010 12:43:50 PM: And maybe rethink your dietary decisions re maccas...