26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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17094 Someone from NSW thinks their gain is As expected at 25 Apr 2011 12:04:25 PM
I've had Vodafone for 13 years and also an Optus work hone for 4 years. Generally people get rid of their own phone once they get a work phone... but actually you cant do that with Optus, you need another phone to ensure you always have coverage.

I honestly cannot understand why people are winging about coverage? 'Coverage' has always been fine, on either a Nokia or non Apple smartphone, in most places all over the country. Admittedly there are a couple of dead spots around the places i travel but you could not say that Optus is better than Vodafone.

This leads me to believe one thing... Australians are being brought up a breed of WINGERS!

I hear this website started over a dude who had bad service within 6 weeks of joining? What the hell! You guys need to toughen the hell up, or just shut your mouths and move to Telstra, you'll pay the price!
25 Apr 2011 12:22:02 PM: Well how about you fix up your grammar and spelling issues for a start (for example, it's "whinger" not "winger")? Next up, we'll consider your argument. If a person signs a 24-month contract to pay a company a certain amount of money in exchange for a particular service, it is their irrevocable right to expect that service to WORK. Unfortunately, this has not been the case with Vodafone.

Coverage has not been fine. I constantly encounter dead zones in Internet connectivity. Calls have been dropping out with annoying regularity. Yesterday, I was unable to send a damn text to a friend. This is a service I pay $69 per month for. I have every right to "whinge" if I am not getting my money's worth.

You should consider taking the medicine of your own prescription, shutting your mouth and staying with Vodafone if you are so happy with it! I was happy until 6 months ago and I haven't been going around telling people to "toughen the hell up". What is that supposed to mean anyway?

Go have a winge, buddy.
26 Apr 2011 05:20:42 PM: at 25 Apr 2011 12:22:02 PM - How about u go harden the fk up and stop being so cheap and go join telstra if ur not happy with vodafone. Call the TIO stay on hold with them for 40mins then wait 2 weeks to get ur contract canceled and STOP BEING SUCH A CHEAP ASS AND PAY UR EXPENSIVE BILLS AT TELSTRA!
26 Apr 2011 07:02:05 PM: Oh I was wondering why I wa being called a winger.... Shut up yourself, I'm in a suburb - not in the middle of no where. I expect service !!!
27 Apr 2011 07:44:41 PM: I Fully Support this guy's opinion on Vodafone. And to some people buddy vodafone is great and by the way (This is to the person who made the first reply), winger isnt in the dictionary, so therefore there is no correct way of spelling it :). So why don't you just SHUT THE F*** UP and yeah, TOUGHEN THE HELL UP.
29 Jun 2011 11:18:34 AM: You are simply put, a retard. The word "whinge" is a word. There may not be an official meaning for "whinger" due to it being slang, but you do not go spelling it any way you want because of that. Before you criticise someone for notifying another they are wrong, I suggest you grow a brain first.

To some people vodafail is great you say? Well for some people it is NOT. So in your opinion they do not have the right to complain because you have no issues with them!?!? Grow a brain and keep your idiotic opinions to yourself.

Also, Telstra, expensive? Unlimited texts and $550 worth of calls and a few gig data with FULL reception for $59 a month is great. But if you think that is expensive, then have you ever heard of "quality over quantity?" Because that's why they're so good with reception, the extra cost you claim they have, is obviously put to good use!