26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17101 Someone from VIC thinks vodafone is Massively so at 25 Apr 2011 01:40:48 PM
It would take hours to write the story, these are just the highlights:
1) Started in July 2010 - ordered a Nexus One on a plan via the Vodafone web-site - numerous delays in delivery - it was next week for six weeks, but no notifications or updated order status, just hours on the phone listening to Lara telling me how important my call is...
2) after 6 weeks I was told it wasn't available despite still being advertised online
3) Changed to Samsung Galaxy S - more delays
4) Finally had to go to a store to get it sorted (thanks to the girls at Vodafone Camberwell)
5) Reveive phone 3 montsh after ordering
6) The otherwise very helpful girls put me on a different plan than what I had originally signed up for - no IDD calls included in cap, which was one of the reasons I was switching in the first place
7) More listening to Lara, she really needs to go and get an upgrade, finally told that the plan I had originally signed up for was no longer avaialble
8) Truth be told, I was so over it I did nothing for a couple of months until the first bill shock
9) This time went to the Vodafone store at Southland, great service despite their obvious battle with inadequate and unbelievably slow data systems, finally got on a plan that suited my usage and got a substantial credit
10) Credit not processed, my service was vut off even though technically speaking Vodafone "owed" me money at the time
11) Unable to log in to my MyVodafone (because my phone had been cut off, I presume)
12) More time with Lara (I really don't like her any more) got back on
13) Unfortunately still have 18 months left on my contract, will never, ever come back after that, can only hope I won't have to talk to Lara or anyone else at Vodafone again!

Oh, i forgot, tried to log in to myVodafone to find last months bill, system was down and redirected me to the WebSpehere login screen instead - really classy.

But the real issue is what must be a complete lack of Corporate Governance at Vodafone, how on earth can the CEO and other senior managers still be in charge after what history will no doubt show up as one of the worst managed company mergers in Australian corporate history?