26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17106 Someone from NSW thinks vodafone is Extremely Poor at 25 Apr 2011 04:02:41 PM
I recently purchased a $39 pocket wifi broadband on a 12 month contract, I was advised that my suburb was well in the Vodafone coverage area.

My problem is that I'm constantly required to refresh my web page for the past month. I've reported it to Vodafone & they replied that there is currently work being undertaken in the area & advised me to be patient and wait till the work is complete & if the problem persist, report back to them.

Also, the customer service on Hotline 1555 takes an average of 15 to 20 mins to answer their calls. I hope they sort this out soon as I'm paying a subscription for nothing.
25 Apr 2011 05:43:28 PM: Can be busy some days like any service provider, di you describe in detail the real issue or just say it doesn't work? Cos that will get you no where. Explain in more detail your problem please.
26 Apr 2011 05:21:51 PM: @ 25 Apr 2011 05:43:28 PM: Mate, he has written the post. Why should he go into great detail for you? It's good enough for me, the bloody thing runs like a dog, nuff said.
30 Apr 2011 10:08:19 PM: He wasn't requesting that the issue be explained to him, he was saying that if you explain you problem to customer care in more detail then they will be in a stronger position to resolve your issue. Simply stating 'my internet doesn't work, fix it' will get you nowhere. Also, I would love to see the call centre that connects you almost instantly. 15-20 minutes is very good.