26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17114 Someone from ACT thinks vodafone is excrutiatingly slow tortured at 25 Apr 2011 07:16:37 PM
Been waiting for a call or sms from my son interstate. Very distressing and worrying. Now I understand why I haven't heard from him It's his VF!
Waiting for May when my contract ceases and I can use my phone again. In the meantime I am using Optus prepaid on an old phone that didn't let my down even through the cyclone in Cairns this year. BUT I am extremely AGGRIEVED!
When the story of the security breach came to light, I immediately visited a major Melbourne VF store and consequently spoke with call centre staff and managers (all of whom advised me not to take notice of Australian media). Three times I was assured my phone could be unlocked but only if I paid a penalty for breaching the contract! So who breached the contract!
I have put the phone away and do not use the so called"service".

To avoid the penalty I am making the payments but I want my money back!