26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17131 Someone from QLD thinks vodafone is possibly fraudulent ? at 26 Apr 2011 12:05:17 AM
Anybody know whether the data usage displayed on the Vodafone pocket Wi-Fi is accurate? On the first day of the billing cycle, I reset the device, on the last day of last months' billing cycle, I supposedly used 3.2Gb of Data, but got lumped with a $138 bill (almost $100 of excess usage). This is a serious anomaly, as I'm on the $39 / 8Gb plan, and my own calculations seem to conclude that I'm using around 3-4Gb of data per month. Anybody else having similar issues? I can't help but feel I'm being ripped off. Previously I got by quite nicely with a 6Gb plan on Optus and never, ever exceeded my monthly data quota, always around 3Gb, except for last Xmas, I chewed through 5Gb in one month. My internet usage pattern is precisely the same as before with Optus - running my online business, primarily yahoo email, ebay browsing, internet banking and using sendoutcards.
26 Apr 2011 11:17:11 AM: I was overcharged for data a few months ago too. When I finally got through to the customer service, I was fobbed off with the most ridiculous excuses (apparently I'd used over 1GB of data at 4am some Tuesday, and when I told them it was impossible as I was sleeping at the time, they tried telling me it could be from some app working in the middle of the night....). Got straight onto the Ombudsman and lodged a complaint as I knew I wasn't getting anywhere with Vodafone. Within a week I had a call from VF (shock horror - an Australian!), she apologised and offered me a reimbursement and sen some credit. Moral of the story, looks like the only thing VF is afraid of and pays attention to is the Telecoms Ombudsman. Good luck!
26 Apr 2011 07:28:45 PM: i think there may be anomalies across (all) major carriers when it comes to "measuring" data usage, in Burleigh Waters, I had a Telstra Velocity FTTP broadband service, returned home from an o/s wake-up-call holiday to face a $1500 excess usage bill, despite the fact that there was NOBODY AT HOME for SIX WEEKS, a whole billing period with ZERO USAGE. i had to waste a lot of my (valuable) time proving my innocence. WTF? Passport stamps on my passport weren't good enough (your kids might have been using your service - interesting because I never disclosed to Telstra that I was either married, seperated, or had kids living with me, but they pointed out to me several blog posts from me stating that I "had the kids for a weekend out of every two" - so Telcos and their legal eagles do research on google.. Ummm fair enough, but this pathetic episode wasted so much of my time and resources, I could have spent building my goals and dreams, to get out of this loser country and join my parents in re-joining civilization and get out of that overpriced downunder.