Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17136 Someone from NSW thinks vodafone is at 26 Apr 2011 07:46:56 AM
In my opinion, they have concentrated on profits to their demise. I know of cases where years ago, unending complaints did nothing, save attract the legal department with force. Even when faced with overwhelming evidence against them, they pursued without remorse. The key people make the decisions, their desire to please their masters with profits must have limits or trickery prevails. Tricky and deceptive, are the two most effective words to describe
them. Give them half a chance and they will bury you. Don't quit, good luck.
them. Give them half a chance and they will bury you. Don't quit, good luck.
I just wish ACCC and ACMA would act sooner rather than later. They have been conducting "enquiries" for literally years, and haven't acted. They need to do two things;
i) "automatic reimbursement" for any sub-standard service. I.e if there's more than 1 hour of downtime per month that needs to be reimbursed WITHOUT the customer having to complain endlessly about it
ii) they need to clearly state how shit the customer service is. We in Autralia are used to pretty decent (or at least literate) customer service, and Vodafone takes advantage of us by serving us up crap on a platter and then relies on others to call us racist when we can't understand a word they are saying. Don't get me wrong, it's not only those customer service reps in Mumbai that suck, the Aussie one's they are hiring are complete drop-kicks too!
Adam Brimo has done more for Australia's telecommunications market than has been done by the ACCC and ACMA combined! If it weren't for him we'd all be completely unaware of how extenisive the problems with Vodafone are, and we'd have virtually no recourse (notice how the call centre staff lie to you and tell you there's nothing wrong, at first they do anyway). Cheers, Adam!
The ACCC and ACMA do need to do something. They accepted the Vodafail report as part of their inquiry, which, as you said, has been going on for years. So we have to rely on the media and public complaints to bring issues to life. I hope everyone contacts the TIO and we've been trying to promote them but a lot of people are still unaware. The TIO has seen a huge increase in vodafone complaints last I heard.
Thanks!
Adam
Vodafail.com Moderation Team