26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17140 Someone from NSW thinks vodafone is Worst Service at 26 Apr 2011 11:08:25 AM
I want to cancel my contract with Vodafone due to delayed SMS messages, delayed voice messages, turtle like internet connection, poor customer service and now not being able to send text's on Easter Sunday.

Vodafone tells me I have to give the phone back or pay equivalent amount before cancelling. I have had the contract for about 12 months. Is this the case?
26 Apr 2011 04:45:03 PM: Give the phone back, of course. Unless you've paid for it or completed a full contract, it's not actually your phone
30 Apr 2011 12:18:11 PM: Contact the Telecommunication Industry Ombudsman. They got me out of my $70 per month contract and I was able to port my number to another telco and also keep the phone. If you have an Iphone, they are easy to unlock. Also the Iphone 5 is due out in a couple of months.