26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17179 Someone from WA thinks vodafone is a joke that is getting worse by the day at 26 Apr 2011 06:43:01 PM
I have been with Voda since 2000 and have experienced pretty much all of the issues suggested - dropped calls (often 3-4 times in the one conversation), wrong bills, on hold for an hour, hopeless customer service (I am meant to have an account manager - they keep quitting !) and don't get me started about Lara (who they don;t program to recognise "shut the F up").

How do I get out of the contract that is due to expire in Sept ? I think 11 years is enough loyalty to get an exit bonus (or is that bonus exit ?)! If I have to keep a log of all the issues from now on it will only make me worse.