Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17185 Someone from QLD thinks vodafone is very at 26 Apr 2011 06:43:49 PM
where to start, the whole thing is jsut a failure, shit phones, no reception and a call centre with no one who understands english... ohhhh not to mention vodafone and 3 stores who cant help you, they just ask you to call the customer care line to be put on hold so that your battery dies before they speak to you
Interesting they can access your customer file if you're buying a new handset (I upgraded from an LG to an iPhone some time ago, that, including the rate plan change, was all done at a "3" booth. It's clear all their focus is on gaining new customers, but neglect existing ones.