Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
|ACT (1140)||Everywhere (19206)||NSW (7557)||NT (170)||QLD (3578)||SA (987)||Somewhere else (224)||TAS (242)||VIC (3573)||WA (1735)|
17347 Someone from WA thinks vodafone is Totally at 26 Apr 2011 09:01:32 PM
I have been a loyal Vodaphone - now Vodafail customer for over 14 years and have tired of giving them another chance to get things right. I operate my business through my mobile and over teh last year or so things have got totally unacceptable. I do not receive the majority of incoming calls as they go straight to my msg bank and I have to then not only pay to retrieve them I also have to call the client back. Another cost to my business. I have complained about this to Vodafail and have received nothing from them in the way of an apology or any acknowledgement of my complaints. To say that there is a "free" day really does not offer the copmpensation I am seeking. The last free day I was not able to make a single call or take advantage of it. I am now seeking compensation and will gladly join your class action to seek said compensation. Very dissatisfied and disappointed customer.