26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1745 Someone from QLD thinks vodafone is SuperFail at 27 Dec 2010 09:15:29 AM
Stupidly switched to Vodafone from Optus when I got my iPhone 3GS - worst mistake of my life! Intermitettent reception, callers not able to get through despite full signal on my end, delayed SMS, dropped phone calls (coincidentally manynof these when on hold to Vodafone for help). Currently waiting on resolution of 2 month ongoing issue - my parents are overseas and when I SMS them they receive the message multiple times, and are charged for each one they recieve, Vodafone have said they know what the problem is (their server) but have not yet fixed it. I am counting the minutes until my contract is over to switch to Telstra - pricey but reliable (never thought I'd say that about Telstra).

I don't understand why I have to pay my bill for services that are not provided to me - surely that constitutes a breach of contract?? I'm paying for them to provide a service that they consistently fail to provide. Count me in on any class action!!