26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17456 Someone from NSW thinks vodafone is Fail at 27 Apr 2011 04:23:43 PM
I updated my email address when I left my previous job to receive my bills on my personal address. Continued receiving messages from them that they could not send my latest bill to my email address and they were going to charge $2.20 to send a paper bill. I double checked my account details online, email address is still the personal one I had updated with no spelling errors. Decided to call them and was quite surprised I was actually able to speak with a real person (even though they were probably from an overseas call centre) within 5 minutes of my call. I had left my previous job 6 months ago and the email they had on their system was the old one. What is the point of me updating my account details online if it's not going to be updated on theirs?? Grrr