Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
17477 Someone from NSW thinks vodafone is Very fail at 27 Apr 2011 08:50:24 PM
I was on the 29$ plan paying an extra 15$ for unlimited txt to any phone in australia. I was over my phone so my partner gave me his new Samsung, the Samsung phone I was using is exclusive to Optus therefore if I had put my Vodafone sim card in it it could not connect to the internet, which I was fine with because that was making my bills go through the roof. Got a txt from Voda stating that my monthly spend on this number was $529.89, thought to myself, this isnt right. So I logged into myvodafone internet account and it stated that my next bill is $603.46 which was a big woah! I rang the customer care line and they said that i was charged for data usage. I could not connect to the internet, therefore I wasnt using any data. My partner rang up the TIO because I was not happy with the reception I had plus the bill didnt make me any happier. They said they'll get back to me in 10 business days to talk to me about it and get my 4 digit enquiry pin. They rang me back the next day and asked me what was going on and I told them about my bill plus the fact I wasnt happy about the reception I was receiving. The TIO representative asked me if I wanted to cancel my contract and without hesitation I said yes. They let me walk out with no extra payments and now been with Optus for 3 weeks and I'm loving it. Get unlimited access to FB and I also have unlimited txt to anyone in Australia and 700$ call credit and unlimited calls to any Optus number in Australia.