Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17513 Someone from WA thinks vodafone is Very Poor at 28 Apr 2011 12:32:00 PM
I brought 2 $28 Vodafone plans for myself and my partner late last year.
I live in Bunbury WA very close to the CBD but have extremely poor reception in my house. About 70% of time have to go out to the road to make a call. After one very long wait for Vodafone assistance and much discussion and check of my phone by the operator I was firstly given $200 free credit which I told them was near useless as I cant make calls from home!
After a few weeks I eventually got on to them and after much bargaining was told I could get out of both contracts for $300.
I am still with them as I have been to busy to change but will change to another provider in two weeks time.
It once again proves that there is no such thing as a free lunch!!!!!!
How can they get away with this? If they were in the motor trade could they sell new cars that only worked occasionally? No way. Why are Telcos allowed to be so bad?
I live in Bunbury WA very close to the CBD but have extremely poor reception in my house. About 70% of time have to go out to the road to make a call. After one very long wait for Vodafone assistance and much discussion and check of my phone by the operator I was firstly given $200 free credit which I told them was near useless as I cant make calls from home!
After a few weeks I eventually got on to them and after much bargaining was told I could get out of both contracts for $300.
I am still with them as I have been to busy to change but will change to another provider in two weeks time.
It once again proves that there is no such thing as a free lunch!!!!!!
How can they get away with this? If they were in the motor trade could they sell new cars that only worked occasionally? No way. Why are Telcos allowed to be so bad?