26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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17532 Someone from NSW thinks their gain is A Sad Day in a lot of Ways at 28 Apr 2011 05:45:27 PM
After complaining to the TIO, I received a message from Vodafone after only 1 and a half working days to say I was free to port my number from today. I was toward the end of a 2 year contract in any case, but I ran out of patience waiting for it to end, and wanted to send a message to Vodafone management in my own small way about the poor quality of the Network in Sydney. I went on Holidays to Brisbane and it was like having a new phone, compared to Sydney and Melbourne coverage. You QLD people should try living here, then you would have something to complain about.

I want to thank the many Vodafone staff, even those in OS call centers, who have worked hard in what for many of them must be a very difficult time. After 10 years as a Vodafone customer, I was actually sad to leave like this, signing with Teltsra soon after receiving the free to go message. The bureaucracy of Telstra was why I left them in the first place, and in that regard it looks like not a lot has changed, but at least I don't have to go outside to the street to use my mobile phone anymore. I can work through my house and just drop to 3 out of 4 bars, rather than Vodafone's 1 to 2 bars on the road outside and nothing in the house.

I have personally worked for an American multinational that left us having to deal with upset customers as the business crumbled due to the local Australian managers chasing short term sales targets over delivering a quality service at the expense of it's customers, it's staff, any long term goals and ultimately the company itself as that part of the business failed as our customers quit there contracts in droves, whilst apologising to us and saying it wasn't anything personal.

People like Jason and others working for Vodafone, who has responded to comments I have made on the web, I have a lot of respect for. Even today as I had to get a account number from a Vodafone store, in order to port my number the staff where very helpful, though they where still signing a person up to this network, though it was only 1 person, where you could barely move in the Telstra shop due to the number of customers that where there this afternoon.

So thanks to the staff at Vodafone, and I truly hope things do improve for you and your customers, but in getting rid of your management, where this debacle was caused by the previous management or the current, or both, I feel like I just kicked one of my mates out of the house who had of late been eating all my food, drinking all my beer and not doing anything for me in return. I will see in 2 years time, when my new contract expires if that old mate has learnt his lessons and improved his behavior, or if he just proves to me how justified I was to give him the boot.