26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17539 Someone from NSW thinks vodafone is Complete fail at 28 Apr 2011 07:28:22 PM
Vodafone has the worst customer service I have ever come accross. if you go into a store it takes forever to get served and half the time they cant help you anyway. Many, many times I rang vodafone for assistance only to be put on hold for ages at a time or transfered endlessly from one person to another, each time having to explain my problem and then be told "I cant help you, I'll just put you through to some one else." Another issue with vodafone's customer service is that 'Lara' freak you have to talk to at the start - what happened to having a real person?? Why would anyone want to speak to a machine??

I could go on forever about vodafone's terrible customer service, but it just makes me angry thinking about it. For the rest of my life I will never, ever use vodafone again - they are completely useless and a joke of a business