26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17563 Someone from WA thinks vodafone is Capital 'F' !! at 29 Apr 2011 04:27:59 PM
I was referred to 'Vodafail' and signed in March 2011 for 24mths and went to the i-phone 4 ... i was told they/it would be very good for my upcoming trip to the USA on a business. - i was also told they have some issues but in the USA it would work a treat - C.R.A.P .... couldnt make calls - calls expensive etc etc ...
Final bill $384 on a $64 plan !! ... for 4 calls ..... OMG !! Im sorry TELSTRA please take me back (lol)..
29 Apr 2011 04:47:23 PM: lodge a oomplaint here: (takes 5 minutes) http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

They will contact you within 10 days. you will almost certainly be entitled to a full refund.
4 May 2011 08:40:45 PM: you do know that using the phone while overseas costs a tonne of money in roaming charges right?. Same with any other provider in Australia. Dont blame vodafone for that one!