Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17568 Someone from QLD thinks vodafone is Major fail at 29 Apr 2011 06:09:51 PM
I have the lastest smart phone. However what is the point when Vodafail's coverage is so poor and unrealiable? I get internet access at home but I don't need it then because I can connect via my wireless rounter. Yet all around the CBD fringe were I work I can not get internet connection. This is where I need it.
THE ONLY REASON we have crap service here, exampled by Vodafone/3's woes, as well as issues with Optus as well, is most people just do as they're told, no can't do that will affect my credit rating, better cough up and put up with poor service then when my contract is up, I'll change phone companies. These companies' CEO's and top brass must surely be laughing behind closed doors, as would their major shareholders, thinking geez are these people stupid or what? We provide crap service, but the money just keeps on coming. Not much of a groundswell of protest, customers refusing to pay. Yep that's alright, we can just keep on doing more of the same, congestion, drop-outs, so what? The stupid people just keep on paying their bills, we'll be right alright. Thank goodness for dual citizenship, I can tell you THIS without a doubt, if I was faced with the prospect of having to spend the rest of my life living in Australia, I would commit suicide right now. Absolutely, the mere thought of such a prospect makes me puke. This is so sad because there are people out there who are REALLY suffering, starving, or struggling to find food, the only problem comes when people adopt the mindset that geez we're the lucky country we're not starving, we have sewage and reticulated good quality water and a health and hospital system that's kind of working well, very well compared to some places, then fall back into this we're the lucky country bullshit, so we have call dropouts, congestion and such. Corporate Australia and politicians KNOW this and play the game accordingly.
Keep on milking the cow 'cause it ain't kickin' back !
Australians do take it up the ass. And I am one Australian who is sick of it.
Yes we ahve some things good but many many others not so good. We have few large service providor companies like Vodafone and a government that is ballsless. Other countries would be rioting, protesting, setting cars on fire. Thankfully we dont do the latter yet, however we have become the American whingers. We complain and complain but dont do anything to try and change it. We accept defeat or think someone else will do it.
After poor mobile data speeds and no reception in most of Sydney, Australias 'capitol' city, i rang up and refused to pay my bill. They didnt accept it at first but i stuck to my guns and tore strips off the operator, even thos she wasnt personally responisbly. I got my 3 months free billing, the service has iimprved but data speeds on my mobile are still very very slow. This will intice a nother phone call if it does not get better.