Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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17573 Someone from NSW thinks their gain is $100 refund at 29 Apr 2011 10:34:04 PM
On Vodaphone prepay I found they were billing me for premium texts not requested not received & alleged supplier provided written evidence that they sent no text. Vodaphone refused to reverse charges or admit billing or network issues despite evidence kept on hold as a deliberate ploy for hours so took to ombudsman - result instant refund - they have billing issues with premium rate texts on pre pay gather evidence use ombudsman service don't waste your time with VPhone cust service give them 1 courtesy if they don't sort your problems go straight to ombudsman as Vphone cust service they are trained to fob you off in the hope you give up