26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17632 Someone from NSW thinks vodafone is Damned fail! at 2 May 2011 05:10:34 PM
When can I get someone whom I can understand? Every time I ring I can never understand what they're saying.Sounds like bloody gibberish - probably is come to think of it!Never had the problem when Vodafail had account their services in Egypt. And I don't recall any privacy breach issues when they were there either.
5 May 2011 03:08:59 AM: The 'privacy breach' issues were in relation to an Australian retail employee giving out passwords, although it was later revealed that no customer's details were accessed fraudulently.

If you can't understand someone's accent then either ask to speak to somebody else or for the adviser to speak a little clearer. They speak perfect English.
5 May 2011 07:59:52 AM: @ 5 May 2011 03:08:59 AM You obviously have not contacted Customer Care recently.