26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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17676 Someone from NSW thinks their gain is Best result at 4 May 2011 03:30:01 PM
So if you want to get out of a 24 month contract, bill free and ditch the handset: This is how!

Set 1: Have your details good to go. This is going to cut down the ammount of time on the phone. Know your facts, know what you want to achieve.
I wanted out. After recieving my new C3 Touch and Type on a $19 cap, I was completely unsatisfied. They didn't give me SIM information (SUCH AS A PHONE NUMBER!), incorrect billing period (10 days billed before I recieved the hanset!), poor service from the start (Easter weekend) and false promises in coverage.

Step 2: Call the hotline. Ask for cancelations. They will ask you multiple questions before putting you through, refuse. Getting through to cancelations you have to realise they will lie to you. They will do anything to keep you on that contract. Straight out ask to cancel, even if you don't want to actually cancel. (best discounts for a large scale loss!) They will say there are no cancelations and they will offer to switch your plan, stay strong! After offers of 20 different plans, a month of free useage and being told to shut up and listen, I asked for a manager. After 20 mintues on hold, the same lady came back on the phone and said she had spoken to her manager and I could get 4 months free. I gave up, hung up. This 4 months free is your "buffer period", this is so you don't have to pay as you try to get out.

Step 3: If you find yourself unable to get step 2, when on the phone use the following:
"Is this call being recorded?"
"Good, make sure it is and put me through to a manager."
That's what I did after being abused.

Step 4:
E-mail. E-mail the customer services. From expirence, they are a lot better. At this point I obviously had a alot to work with. All my issues along with a case of abuse and poor service. I had no problems from this point after writing a large essay of all my issuse. Took about a week back-and-forth e-mailing. I am now being sent a returns package, and can port to any carrier.

If you're having problems, it probably because you don't have anything to fight about, or you're not wording yourself properly. This is a list of some good'uns.

Products/services being sold not being of merchantable quality, services being sold under false pretences.
No reception, message delay.

And as previously posted, If they still refuse:
If you decline my request I need you to understand that I am filing a complaint with the Telecommunications Industry Ombudsman.
I will need your contact details and have you send me your response in writing for the purposes of the complaint, and as evidence in the PiperAlderman class action that I am joining.

And if they don't agree, follow through with it. Get TIO to help you out.
13 May 2011 05:48:52 PM: (OP HERE)
Return satchel arrrived today (they were in no rush! -rollseyes-)
Ported to amaysim, almost without a hitch. So even after I was free Vodafone was giving me trouble! Finally out and it feels rather nice.
Just a small plug. Amaysim (running off Optus Network) gives me 4 bars where I'd have 0 on Vodafone. If your not a frequent phone user and those $50 = $200 caps won't help you, go to amaysim. 15 cent per min, no flagfall. 12 cent text. 4 cent data per MB. Rather than Vodafone's $1 calls, 25c texts and $2 MB