26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
17685 Someone from ACT thinks their gain is Goodbye Voda at 4 May 2011 06:23:32 PM
Called up to complain about the poor coverage, calls going to voicemail, slow SMS etc. They started off offering 3 months free, then reduced plan cost per month. I just wanted out - which they finally agreed to.

I have ported to Telstra.

They will supposedly send a bag to collect the iPhone 4. Does anyone know how long this might take? How can it be escalated if the bag does not arrive?

I am sure they would be happy to charge for the handset by not sending out the bag to return the phone.
5 May 2011 02:34:20 PM: Hey, same thing happened to me, i moved to telstra as well, let mme tell yuo tesltra are great, great reception everywhere i go, as for the satchel it took about 4 day sfor it to arrive :)