Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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17689 Someone from VIC thinks vodafone is SO FAIL at 4 May 2011 10:30:50 PM
Just got a bill saying I have an overdue payment yet it says payment is due on May 13th! Also got a debt collection letter on their behalf. In addition they have billed me for a period which they said they were going to give to me for FREE because of their awful service which I complained about in the first place. Wow, Vodafone. I complain about your terrible service, you agree to give me 3 free months, I receive an OVERDUE BILL which says the payment isn't due for another 9 days PLUS a debt collection letter- THANK YOU... not!