Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17698 Someone from WA thinks vodafone is Pretty bad at 5 May 2011 09:17:09 AM
I can't get reception in the city train station and reception is poor to non-existent at the Bullcreek train station and surrounding areas. There are black holes around the entire city where I can't get 3G on my phone and low reception bars means my phone chews through the battery every two days. Calls drop out often meaning it costs you another flag charge to call back and SMS messages are delayed by hours sometimes days. On 24th April I couldn't send an SMS for the whole day. Vodafone responded by giving us free texts the following Sunday, but that was not a suitable compensation - I would rather have a refund of some of my bill. Vodafone really need to pick up their game.