26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17727 Someone from WA thinks vodafone is shocking at 5 May 2011 02:11:54 PM
I switched from telstra to vodafone, bad mistake!
everytime i make an international call there is a 3 second delay on the line. I have no problems receiving calls from international numbers. I have contacted vodafone on several occassions for which they have told me there is no delay, never has been, never had a complaint about this at all. They have told me it is my phone so we change some settings on my phone...i make an international call and nothing changes. truth is they use cheap lines (or whatever they are) to call overseas so you get the delay. They still manage to charge huge rates for this...better off with telstra.
i found their customer service EXTREMELY rude and patronising. I tried emailing them as i was on hold for too long as well, they replied by saying that my case was closed and to stop contacting them!!!!!
i never thought I would say telstra was good, but after being with vodafone i will gladly go back to telstra!