26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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17861 Someone from QLD thinks their gain is at 9 May 2011 03:45:45 PM
I was reluctant to leave Vodafone after 10 years, as they've always been great in the past. So after about 8 months of suffering drop-outs, bad or no reception and delayed text message delivery, I decided to finally call Vodafone and cancel my contract (which is due to end in 3 months anyway).

I have to say, I agree with some of the other comments, that Vodafone really do seem to genuinely want to fix this for their customers. My call was answered very quickly and politely, and they were very understanding (I guess they have to be with the sheer amount of complaints they must get).

I almost feel bad for the company. Or at least for the lower level workers whose jobs might be at risk if this results in the company losing too much money and having to make cut-backs. They still take it seriously and were very helpful and curtious.

I ended up deciding the give them a 2nd chance, I figure with all the law-suits etc an end to this hideous service must be near, plus there's no guarantee that I would be better off if I moved to another carrier.

Vodafone allowed me to sign up for a 12 month contract instead of 24, which gave me a new iphone 4 with no upfront charges. They also credited my account with almost $300, and my next 3 months will be completely free too (my $69 plan fee anyway).

so to sum up, i believe in 2nd chances. I also believe that sales girl did a good job on me, :\
10 May 2011 12:03:10 PM: Congrats on getting a resolution that works for you. Vodafone did announce a number of big changes in February so hopefully they can deliver on those and you'll be seeing improved service. Vodafone can only improve if they know where all the problems are so don't hesitate to call them back if you are running into issues.

For many people though, Vodafone has already used up their second chance, so let's see how they go.

Vodafail.com Moderation Team