Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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17894 Someone from WA thinks vodafone is Unacceptably. at 11 May 2011 02:02:06 PM
IT Professional running a consultancy from my home office in MArmion, 6020.
Phone switches from No Service, to no bars, to a few, to 4 bars, to no service.
Calls drop out, fail, go silent, go staticy o noccaision and generally is not reliable at all. I find being outside has a slight improvement at best.
So my phone, which I run my business from, is not reliable and is unable to be used for long calls for anything that requires me to be on hold. Which between the ATO, my ISP, my service wholesalers, my equipment wholesalers, my clients, my employees, my subcontractors is actually rather often.
I pay $99 a month for an unlimited cap, with an iPhone 3GS 32gb. Not pleased.
Thinking of switching to Telstra. As an IT professional, I loathe dealign wiht Telstra. But their network is unbeatable.
$1billion in new towers and upgrades over the next few months. Checked their site. TWO out of 184 new towers are in WA. TWO. Beaconsfield and Midland, both over 75km from me.
Phone switches from No Service, to no bars, to a few, to 4 bars, to no service.
Calls drop out, fail, go silent, go staticy o noccaision and generally is not reliable at all. I find being outside has a slight improvement at best.
So my phone, which I run my business from, is not reliable and is unable to be used for long calls for anything that requires me to be on hold. Which between the ATO, my ISP, my service wholesalers, my equipment wholesalers, my clients, my employees, my subcontractors is actually rather often.
I pay $99 a month for an unlimited cap, with an iPhone 3GS 32gb. Not pleased.
Thinking of switching to Telstra. As an IT professional, I loathe dealign wiht Telstra. But their network is unbeatable.
$1billion in new towers and upgrades over the next few months. Checked their site. TWO out of 184 new towers are in WA. TWO. Beaconsfield and Midland, both over 75km from me.
11 May 2011 04:27:31 PM: I didnt know the iPhone had 5 bars because I never saw them go past 3 with Voda! Reluctantly moved to Telstra and now get worried if there is less than 4. More costly, yes, but for the first time in months I actually end a call when I choose to.