26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17907 Someone from VIC thinks vodafone is at 11 May 2011 11:00:44 PM
12 May 2011 01:17:27 AM: http://www.vodafail.com/single.php?p=17570

I would report this to the TIO

16 May 2011 03:47:07 PM: I have put in a report with my bank - they're going to straight to vodafone to claim it back. I only signed up with them in April too.
18 May 2011 09:53:12 AM: Same thing happened to me, stop your direct debit and contact the TIO, I got my money back ;)
26 May 2011 11:15:47 AM: OMG!! i have exactly the same issue as above

thank you for this info as i contacted TIO and they are looking into it. fingers crossed
27 May 2011 12:48:48 PM: I believe it is a cc fraud.. Seen a few people report $149 taken out of there accounts recently and they are not even a customer of Vodafone. I would say that an online site has become vulnerable and hackers have come across your cc details. And with being such a low amount saying its from Vodafone.Most people will just take it on the chin.
Best Solution: Call bank report it and cancel that card, get a new one.. Easy
29 May 2011 09:13:13 PM: I've discovered the same problem and I'm not a vodafone client nor have I ever had an account.
2 Jun 2011 08:48:54 PM: me too
7 Jun 2011 05:23:02 PM: THIS IS FUCKING BULLSHIT. THE SAME THING HAPPENED TO ME. i WAS IN THE SHOWER AND AT 21:02 ON 1ST JUNE i RECEIVED A TXT FROM MY BANK STATING THAT A TRANSACTION WENT OFF. I PHONED MY BANK STRAIGHT AWAY AND INFORMED THEM. I HAVE NOW OPENED A FRAUDALENT CASE AGAINST VODAFONE IN TULLAMARINE AS A AMOUNT OF $447.00 WAS CHARGED TO MY ACCOUNT. I NEVER HAD A CONTRACT PHONE IN MY LIFE AND AM A PAY AS YOU GO CUSTOMER. SOMEONE SHOULD REALLY STOP THESE THIEF'S AS THEY CANNOT TAKE MONEY FROM ANY ACCOUNT LEFT RIGHT AND CENTRE FOR NO REASON. I HAVE ALSO TAKEN THIS UP WITH THE TIO AND INFORMED THEM.
8 Jun 2011 07:31:56 PM: I am not a vodafone customer but had 5x$149 charged to my cc. My cc issuer has stated it is not Vodafone, but a credit card scam.
3 Jul 2011 08:32:12 AM: i have also been scammed for 5 x $149 transactions from vodafone Tullamarine and i dont even use a Vodafone product or have been to melbourne when the transactions took place this type of shit pisses me off, not to mention the inconveniance of waiting for new cards to arrive.Kind regards the two headed tasmanian.